CLEANING AND MAINTENANCE 

CARPET / WOOL

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Any spills and stains need to be dealt with immediately. Here are a few quick pointers:

DO:

·         ‘Contain the stain’ then blot up any liquids straight away with paper towels.

·         Scoop up solids immediately with a knife or spoon - try not to push the substance further into the carpet pile.

DON’T

·         Rub wool carpet when it’s wet – ever! This will damage the carpet pile and send the stain deeper.

·         Drown the carpet in water or any other liquid.

 

With liquid stains, we’d recommend the use of our Wet Stain Remover – but again, you must firmly blot up the stain before applying.

If you don’t have any Wet Stain Remover handy, then the next best thing would be to dilute the area with lukewarm water and re-blot thoroughly using clean, dry paper towels, ensuring you do not rub the stain. You can continue to gently apply water and re-blot. The wool pile will not be damaged by water as long as you don’t over-wet the carpet, which may cause watermarks on the surface or damage to the backing.

Most oily or greasy stains can be removed, even after a period of time. Our suppliers produce a top-selling stain remover for dry stains that’s very effective on oily/greasy spills. However, certain stains may have a chemical reaction with the fiber and can cause irreversible damage.

 

 

Note: some spills contain chemicals that may discolour or even damage the carpet fiber or dyes. If you have doubts about what caused the stain, and how to remove it, please contact a professional carpet cleaner.

“While this advice is offered in good faith, no responsibility is accepted for claims arising from the recommended treatments.”